Frequently Asked Questions
Answers to the most common questions
Frequently Asked Questions
How much does home care cost?
The cost depends on care needs and frequency. The initial assessment is free and without obligation. Contact us for a personalized quote.
How are caregivers selected?
Every caregiver goes through a rigorous screening process including certification verification, criminal background check, personal interview, and a probation period.
Can I change my caregiver if I'm not satisfied?
Of course. Your satisfaction is our priority. If for any reason you'd like to change caregivers, we'll present new options at no charge.
Do you provide Alzheimer's care?
Yes, we have specialized caregivers trained in caring for people with dementia and Alzheimer's. We create personalized care plans.
Is there a minimum contract duration?
No, there's no minimum commitment. You can cancel or modify services at any time.
Do you provide weekend services?
Yes, we're available 7 days a week, including holidays.
How quickly can you place a caregiver?
Usually within 48-72 hours of the free assessment, depending on specific needs. For urgent cases, we can respond within 24 hours.
What happens if the caregiver is sick?
We always have backup caregivers who are familiar with your care plan. In case of absence, the replacement is immediate with no gap in care.
Do your caregivers speak Greek?
Yes, all our caregivers speak Greek. For special needs (e.g., foreign-language patients), we can find caregivers with additional language skills.
Is home care covered by insurance?
Depending on the type of service and your insurance fund, partial coverage may be available. Contact us and we'll guide you on coverage options and required documentation.
Do you provide night care?
Yes, we offer night care, 24-hour care, and live-in care. The schedule is adapted to the patient's needs.
What equipment do I need at home?
Generally, no special equipment is needed. If during the assessment we identify a need for aids (e.g., wheelchair, hospital bed), we'll guide you on how to obtain them.
Can the family be involved in the care?
Absolutely. We encourage family participation. The caregiver works alongside you, keeps you regularly informed, and adapts care based on your observations.
What happens in an emergency?
Our caregivers are trained in first aid and follow an emergency protocol. In serious cases, they immediately call emergency services and notify both us and the family.
How does billing work?
Billing is based on hours of care. You receive a detailed cost breakdown before starting, with no hidden fees. Payment is monthly via bank transfer or card.
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